RETURNS & REFUNDS

• We want you to be completely satisfied with your purchase! If for any reason you're not, we're happy to offer an exchange or store credit within 30 days of the original purchase date, provided you have the original receipt.

• To qualify, the merchandise must be in its original condition with all tags and packaging intact. Please note, we are unable to accept returns or refunds for used hair products or items that have been unsealed or opened.

REFUNDS

• Due to FDA health regulations and the personal well-being of our customers, the following items are final sale and cannot be returned or exchanged for any reason:

  • Wigs, ponytails, and hair pieces

  • Cosmetics (including nail polish and nail products)

  • Jewelry (including fashion earrings and body jewelry)

  • Sunglasses

  • Appliances (including clippers and blades)

  • Hair color

  • Clothing items (including slippers, sandals, and hats)

  • Sale and discontinued items

  • Any other items marked as final sale

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REWARDS MEMBERS

• If you are a Rewards Member, please note that upon the return of any product(s) for which you earned Rewards points, the points previously earned on that purchase will be deducted from your account.